I.T. Managed Services

"Get Everything You Need, and More, Under One Roof!

Workplace downtime can be a nightmare, disrupting productivity and causing chaos when IT issues strike. At Waves I.T. & Consulting, we're on a mission to eliminate this hassle. As seasoned Managed Services providers, we're experts in ensuring your IT infrastructure runs seamlessly. We leverage technology to keep your workflow uninterrupted and your team at its most productive.

All-Inclusive MSP Solution

In today's tech-driven world, businesses rely heavily on complex IT services and technologies. But with this complexity comes the challenge of supporting them effectively. The old break-fix IT support model simply doesn't cut it anymore. IT problems can lead to costly business downtime. That's why we offer a proactive and preventative support model.

Your New IT Department

Consider us your new IT department. We provide top-notch managed IT services tailored to small businesses. Our solutions include 24/7 monitoring, proactive management, and an unlimited helpdesk staffed by a friendly local team. All of this comes at an affordable fixed monthly fee. No surprises, no wasted time.

Simplified, All-Inclusive Pricing

No matter which tier you choose, Waves I.T. & Consulting utilizes customized monitoring and management tools. These tools enable automated issue notifications, leading to quicker problem resolution and increased system availability. We do business this way because we believe in true partnerships."

Basic

Managed Antivirus & Licensing (Windows & Mac):

  • Effective antivirus solutions tailored for Windows devices.

EndPoint Protection Monitoring:

  • Continuous monitoring to safeguard end-user devices.

File Guard & Surf Protection:

  • Protection against malware and web threats.

Automated Virus Definition Updates:

  • Regular updates to keep your antivirus defenses current.

Ad Block Browser Protection:

  • Enhanced browser security with ad-blocking features.

UNLIMITED Remote Virus Remediation:

  • Remote virus removal support with unlimited incidents.

PROACTIVE MAINTENANCE

24x7x365 Monitoring of Desktops/Laptops/Tablets/Phones:

  • Round-the-clock monitoring for proactive issue detection.

Automatic Problem Resolution:

  • Swift resolution of identified problems.

ON-DEMAND SUPPORT

Non-critical Response Time: Next Day:

  • Timely response for non-urgent issues.

Limited FREE Remote Support:

  • Complimentary remote support for select concerns.

After-Hours Services/Support:

  • Available after business hours for critical needs at $150/hr (2-hour minimum).

STAY PROTECTED AND RECEIVE SUPPORT

Phone Support (business hours):

  • Phone assistance during regular business hours.

Annual Risk Assessment:

  • Comprehensive yearly assessment to evaluate your security posture.

ADDITIONAL FEATURES

Predictable Budgeting:

  • Easy-to-plan budgeting with no surprises.

10% Off Hourly Rates:

  • Reduced hourly rates for added value.

Free High-Level IT Assessment:

  • Complimentary high-level assessment of your IT infrastructure.

Optional 1.5TB ProManage Backup:

  • Additional data protection at $175 per user (1 year).

Intermediate - Everything in Basic Pluss…

MINIMUM CONTRACT TERMS

  • Minimum contract term of 6 months.

ONBOARDING

  • $149 onboarding fee per location.

PROACTIVE MONITORING

  • Windows 10/11 Patch Management.

  • Hardware Health Monitoring.

  • Drive Space Monitoring.

ON-DEMAND SUPPORT

  • Critical Onsite Response: within 2 hours.

  • Limited FREE On-Site Resolution.

STAY PROTECTED AND GET SUPPORT

  • After-Hours Phone Support.

  • After-Hours Email Support.

ADDITIONAL FEATURES

  • Annual System Tune-up.

  • Unlimited FREE Diagnostics.

  • Data Restore from Backup.

Extended Plan - Everything in Previous Plans Plus...

PROACTIVE MAINTENANCE

  • 3rd Party Patch Management.

  • 3rd Party Vendor Support.

ON-DEMAND SUPPORT

  • Critical Onsite Response: within 1 hr.

  • Unlimited FREE Remote Support.

NETWORK SUPPORT

  • Network Resource Monitoring.

  • Network Printer Management.

ADDITIONAL FEATURES

  • Bi-Annual System Tune-up.

  • 20% Off Hourly Rates.

  • 20% Off Non-plan Services.

  • Asset Tracking and Management.

  • Microsoft Office 365 or Google workspace Support.

Your Trusted Technology Partner

We are dedicated to keeping our esteemed clients well-informed through regular reports that not only highlight existing issues but also provide updates on the services we offer. These reports offer valuable insights, empowering you to make informed decisions and plan your budget effectively.

Our commitment to transparency means that all of this comes at a fixed monthly cost, determined in advance and with clear, straightforward pricing. Your managed IT service is outlined in an agreement that uses plain language, minimizing legal and technical jargon. We want you to have a clear understanding of the services you're receiving.

If you're in search of a comprehensive range of managed IT solutions, make the choice to partner with Waves I.T. & Consulting today.